Returns & Cancellations
PRODUCTS ON MARK.SALE
(a) Purchases. Upon completing the applicable form associated with the purchase of the Product(s) that you have added to your shopping cart, and upon providing the requisite Registration Data, the credit card that you provided on the form (“Active Credit Card”) will be charged the applicable purchase price for the Product(s), plus applicable sales tax. You agree to pay the total purchase price at the time of checkout and the Company reserves the right to withhold fulfillment of your order until the purchase price has been paid and received in full. MARK accepts all major credit cards.
(b) Order Processing. Once you fill out the online order form on MARK’s website, your order is encrypted and transmitted to MARK for processing. Orders are typically processed within one business day after the order is placed, however MARK makes no guarantee that orders will be processed within one business day. MARK will use its best efforts to process orders as quickly as possible. An email will be sent to you to confirm your order after it is placed. If you have any questions regarding your order or the processing of your order, please contact us.
(c) International Orders. MARK does not accept international orders.
(d) Delivery. “Delivery by” dates are estimates only and are not guaranteed. Shipping services and rates are subject to change without prior notice. MARK agrees to make reasonable efforts to ensure delivery in accordance with the estimated delivery date selected by you at the time of checkout; however, MARK is not liable for any failure to deliver within such timeframe. The risk of loss and title for any items purchased by you, as described in the checkout window, pass to you upon the Company’s delivery to the shipment carrier.
(e) General. ALL SALES ARE FINAL AND NON-REFUNDABLE. The fees associated with your purchases will appear on your Active Credit Card statement through the identifier “MARK.SALE” or “MARK.” All prices displayed on the Site are quoted in U.S. Dollars, are payable in U.S. Dollars and are valid and effective only in the United States. Failure to use the Product(s) does not constitute a basis for refusing to pay any of the associated charges. Subject to the conditions set forth herein, you agree to be bound by the Billing Provisions of MARK.SALE in effect at any given time. MARK.SALE reserves the right to change its Billing Provisions whenever necessary, in its sole discretion. Continued use of the Site and/or purchase of Product(s) after receipt of such notice shall constitute consent to any and all such changes; provided, however, that any amendment or modification to the Billing Provisions shall not apply to any charges incurred prior to the applicable amendment or modification.
(f) Authorization. MARK.SALE’s authorization to provide and bill for the Product(s) is obtained by way of your electronic signature or, where applicable, via physical signature and/or voice affirmation. Once an electronic signature is submitted, this electronic order constitutes an electronic letter of agency. MARK.SALE’s reliance upon your electronic signature was specifically sanctioned and written into law when the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act were enacted in 1999 and 2000, respectively. Both laws specifically preempt all state laws that recognize only paper and handwritten signatures.
Exchanges can be made within 30 days of placing your order.
How to handle your exchange:
• Register your exchange via the button above.
• Pack the products carefully and seal the return package.
• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU. The commercial invoice is not required for UK returns.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
7310 Fieldstone Lane
Once we have received the returned package and registered it at our warehouse, your new size(s) will be sent out.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.
The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.
NOTE! You as the customer has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.